Works Connection Return Policy

At Works Connection, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

Return Eligibility

• All unused items may be returned within 30 days of the original purchase date.
• Items must be returned in their original packaging with all included parts, hardware, and accessories.
• A proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

• Items that have been installed, used, or modified in any way are not eligible for return.
• Custom or special-order items are non-refundable unless defective.

Return Process

1. Request a Return – Contact our customer service team at [email protected]. to obtain a Return Authorization (RA) number.
2. Package Your Return – Securely pack the item(s) with all original packaging and include a copy of your receipt.
3. Ship Your Return – Send the package using a trackable shipping method to:

Works Connection
4130 Product Drive
Cameron Park, CA 95682

Note: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Refunds & Processing

• Refunds will be issued to the original payment method within 5-7 business days after the return is received and inspected.
• Shipping charges are non-refundable, except in cases of our error or defective products.

Exchanges

If you need to exchange an item, please follow the return process above and place a new order for the desired item.

For any questions regarding returns, feel free to reach out to [email protected].

Thank you for choosing Works Connection!